Contracting Questions

The questions that are asked when hiring a contractor are very important.  Here is a list of questions that we thought would be helpful for our customers.  We encourage you to ask these questions when you call!

1.  How long have you been in business?

2.  How long have you done Pavers/retaining walls and what percentage of your business does it make up?

3.  Are you fully insured and is your coverage adequate for the equipment you use and the scope of your projects? (If in       doubt, ask for a copy of the policy.)

4.  Do you furnish a written proposal outlining in detail the scope of the work, method of construction and terms and conditions of the sale? (Demand to see this.  It is the only way can compare the quotations fairly.)

5.  Do you provide a written warranty with your work?  How long is the warranty period and what exactly does it include? (Make sure you receive this.  What is promised today can be forgotten tomorrow.)

6.  Will you provide a minimum of three references that I can call or visit to see your landscapes?

7.  Do any large reputable contractors use your services for landscape installation?  (Follow up and find out about their dependability, timeliness, cleanliness, courtesy, customer service, overall performance and ethics.)

8.  Do you have a full-time employee covered by Workers' Compensation, and are you paying them legally and above board?  (Full time trained employees will give you a much better job-they have experience and take pride in their work.)

9.  Do you own your own equipment or just rent equipment as the workload requires?  Will a missed rental date foul up the schedule date of my projects?

10.  Are you a one-man company?  Will the quality of my project be in jeopardy if you leave the site?

11.  When you arrive at my site, will you commit to stay until the work is completed or will you have to go and put out other fires while my project is going on?

12.  Do you provide full service after the sale?  If I need or request cleaning, sealing, sanding in the joints or minor adjustments, will you be available to serve me?

13.  Do you have full-time office staff so I can reach you or leave you a message?

14.  Do you have an outdoor showroom at your office to show me the color and design variations of the hardscape projects you install?

15.  Do you offer design of my project?  Are you creative and practical enough to offer an attractive yet functional solution?

“GROW WITH US!”